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Press Release - Swank HealthCare Hosted HCAHPS Expert, Brian Lee, at July's Annual NNSDO Convention

Swank HealthCare Hosted HCAHPS Expert, Brian Lee, at July's Annual NNSDO Convention

St. Louis, MO, July, 2012 -- -- On the evening of Friday, July 13, 2012, Swank HealthCare hosted a reception at this year's annual National Nursing Staff Development Organization (NNSDO) Conference in Boston called a "Bow Tie Affair," featuring guest speaker Brian Lee, CEO, CSP. Swank was also an exhibitor at this conference, which was held from Thursday, July 12 to Saturday, July 14, 2012.

Swank HealthCare was honored to present Lee at the Boston Westin Waterfront, where he delivered a presentation titled "Secrets of Creating a First Class Patient Experience" which addressed the importance of delivering exceptional service to every patient. This topic is extremely relevant due to the timing of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey that has been implemented by the Centers for Medicare and Medicaid Services (CMS) this year.

CLS and Swank HealthCare have partnered to develop an interactive online HCHAPS Performance Improvement Series to help healthcare facilities train their staff on the importance of the HCAHPS and to promote practices that positively impact scores in the eight domains of care.

Lee is the founder and CEO of Custom Learning Systems (CLS), a leader in on-site training, coaching, and service education in the healthcare industry. He is known as one of North America's leading experts in the field of healthcare patient satisfaction and HCAHPS.

For more information on these courses offered through Swank HealthCare, call 1-877-227-0325 or visit

To learn more about Swank HealthCare visit

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